Shipping Policy

Shipping Policy

Thank you for shopping with QOSA / Queen of Africa.

Order Processing

Orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders or unforeseen delays, processing times may be extended. If this occurs, we will notify you by email.

Shipping Times

Our average delivery time is 7–18 business days, depending on your location and the shipping method selected at checkout.

Please note that delivery times are estimates and may vary due to:

• Customs clearance procedures

• Weather conditions

• Carrier delays

• Peak holiday seasons

• Other circumstances beyond our control

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

International Shipping

We ship to customers worldwide where our shipping partners operate. Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. QOSA / Queen of Africa is not responsible for delays or lost shipments resulting from incorrect or incomplete address information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate and assist in resolving the issue.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: info@queenofsafrica.com